WONT LET ME UPGRADE!!

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Jerry Rescue

• 2022年03月02日 13:06

after putting details in to upgrade to Starter get the following error message.

There was an error processing your request.

We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance.

 

all fields are filled out correctly!

 

please help 

 

0

• 

  AJ

  • 2022年03月02日 19:38

  Hi Jerry,

  Welcome to the Box Community! 

   

  I'm sorry to hear about the trouble with the upgrade. This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504.

   

  Best,

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