Lost everything after upgrading to paid account

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Elaine So

• 2022年03月03日 10:26

Hi there, I lost almost everything after I upgraded from a free account to a paid account. Where did the files go? 

This is so concerning.

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  France

  • 2022年03月03日 19:03

  Hi Elaine, 

  Welcome to the Box Community!

  Files/folders may not be accessible as your account is being transitioned to the new plan. This whole process can take up to a day to complete and once the upgrade is completed, your files/folders should be accessible to you again. 

  Thanks for your participation in the forum and please let me know if you have questions.

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