I can't access a folder that I have the URL of , and I have no idea what the problem is, can box support please help?

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  • AJ

    Hi Leanne,

    Welcome to the Box Community! 
    I looked up your Box account and don't see any collaborated folders. Have you clicked on "Accept" in the folder invitation? 
     
    Please ask the collaborator to send you the invitation again.
     
    Best,
     
     

     

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  • Box User

    I’ve been paying for this service and RARELY use it. But still I pay for it. Now I want to look at some old files but I cannot get access. The files won’t play. WTF?

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  • Box User

    HELLO?

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  • Box User

    OK. If I can’t access my files, there’s no reason for me to pay for this service. I can’t even get you to respond to my help request. Therefore, I will cancel my subscription tomorrow. Thanks for giving me an excuse. What a waste of money this has been for years!

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