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Jordan Thomas

• 2022年03月04日 10:09

I am being charged for a business plus account after requesting to be downgraded multiple times and receiving no help from your e-mail support.What's going on?!

I have been charged

£1,429.93

please help i did not not agree to this

please i need to be refunded

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• 

  France

  • 2022年03月04日 20:01
  • 編集済み

  Hi Jordan, 

  Welcome to the Box Community!

  If you are requesting a refund in relation to early termination of a contract, please note that you will be held to the full term listed on your contract, regardless of billing frequency. If you would like further clarification, you can email Box Cancellations team a cancel@box.com.

  For more details on Requesting refunds, please take a look at this article: https://support.box.com/hc/en-us/articles/360044192753-Requesting-a-Refund 

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