2 Accounts due to Company Email Change

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Tony Marcoe

• 2022年03月15日 19:45
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I currently have two BOX accounts each associated with a different email address that I would like to make into one account.

Last year, my company changed our email addresses to roll out a marketing campaign as a rebrand for all of the companies we under it's ownership.  This change of email addresses has resulted in me having two BOX accounts, which I would like to merge into one.  Can someone please help me change this?

Thanks,

Tony

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  France

  • 2022年03月15日 22:05
  • 編集済み

  Hi Tony, 

  Welcome to the Box Community!

  To confirm, are you part of a Business Box account and is the other account a Personal free Box?

  If so, your Box admin can invite your other account to be managed user of your company's Box organization. Once the personal account is managed by your company, they can perform "Delete and Transfer" which is basically the process of deleting an account and transferring its content to another account. They can delete your personal Box and transfer its content to your company Box, like merging the two accounts.

  I recommend checking out these articles to further understand this process:

  • https://support.box.com/hc/en-us/articles/360044195233--Invite-Existing-Box-User-Message-When-Adding-User 
  • https://support.box.com/hc/en-us/articles/360043694514-Deleting-a-User-and-Transferring-Their-Content 

  If you have any questions, please let us know and we will do our best to help!

  Regards,

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