Data Recovery for personal files
Hi supporter
I got a case that one user's account has been deleted by notice, but actually it's a wrong notice.
After I recovered the user account, the folder is still there which I can grant access again, but the personal folder files has been deleted.
The user's account is [personal information--redacted]
Please contact me by [personal information--redacted] emailbox
Thanks.
Frank
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Hi Frank,
Welcome to the Box Community!This would be something Box Support team would like to investigate with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.Please check your email for details and updates.Regards,
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