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Paid for unlimited storage but keep getting "Account Storage limit reached" error

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Amanda McGregor

Please help! We are desperately trying to upload images for quick turn-around to support sales activity and despite paying full rate for unlimited access we keep getting the "Account storage limit reached" error message. This is incredibly frustrating and impacting the business. Please can you help?

thank you.

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  • France

    Hi Amanda, 

    Welcome to the Box Community!
     
    This would be something Box Product Support team would like to investigate and may require specific account information. I've gone ahead and created a ticket for you so that an agent can help looking into this. 
     
    Please check your email for details and updates.
     
    Best,
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  • Mark Zeh

    Dear box,  I am getting the same error as Amanda Gregor did.  I went through all of the settings and set the file limits to "unlimited."  Can't understand why upgrading to unlimited doesn't do this automatically.  I didn't know I would have to go on a "settings buried in menues" hunt.  I see in my profile that I am set to "unlimited," but I cannot upload the files that my team needs and one of my external collaborators is unable to upload his video files.  He is currently uploading them to a g-drive.  Please fix this at once.   -Mark

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  • Mark Zeh

    Dear Box support, I also do not know why I have to post a comment to "the community."  I need to speak with someone about this right away-- it is a disaster.  -Mark

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  • France

    Hi Mark, 

    Welcome to the Box Community, I'm happy to help!

    It's likely that the folder you are uploading into is owned by someone whose Box storage is limited if you've is already set to unlimited storage your Box. Can you check and reach out to the person who owns this folder, if the folder owner is a managed user of your account, you can also enable the Unlimited storage feature for them to avoid running into this issue again. 

    Otherwise, this issue can be further investigated with the help of our Product Support team and may require specific account information. I see that you already have an open ticket for this issue and our representative is now investigating. You may continue working with them if the above tips doesn't resolve this issue for you.

    Thanks for reaching out and please let us know how else we can help!

    Best Regards,

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  • Mark Zeh

    Thanks France.  I am the account owner and it's a business account with allegedly unlimited storage. I just "reached out" to the account owner (me) and was told that I had already checked my permissions and enabled "unlimited storage" in my own user profile.  As I noted in my earlier post, the box dashboard displays this to me, when I check my profile.  Why not just make this automatic, when purchasing unlimited storage (which is pretty expensive)?  I've now spent several hours on this, while my team workaround is to use a Google Drive.  If this can't be resolved immediately, this may become our de facto collaboration platform.  -Mark

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