Box account allegedly full

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REMMCO

• 2022年04月04日 09:09

I get an error message that my box is full, but I have not saved any files.

Could you please reset my storage counter?

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  France

  • 2022年04月04日 20:23

  Hi there, 

  Welcome to the Box Community, I'm happy to help!

  I went ahead and ran a script that will recount all of the files and how much storage is being used in your account. 

  You should now see the correct storage size available in your Box.

  Feel free to write back in if you have any questions!

  Best regards,

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