need to add a new employee to our box with the same email address an old employee had

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Sabrina Cohen Dumani

• 2022年04月20日 08:07

  we need to add a new employee to our box with the same email address an old employee had.

 

the system doesn't allow it, as it recognized the old employee's address as being outside our organisation.

 

How can I suppress it and create the account for our new employee (they have the same first name.

 

thanks in advance for your help it is urgent.

 

Sabrina Cohen

0

• 

  France

  • 2022年04月20日 20:18
  • 編集済み

  Hi Sabrina, 

  Welcome to the Box Community!

   

  This might require some account specific information to resolve, so I've submitted a case to Product Support on your behalf. You should be receiving an email confirmation shortly.

   

  Please come back and let us know how things went with support!

   

  Best,

   

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