I need to recover a folder I deleted permanently

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Box User

• 2022年04月20日 21:26

Hello

can u help me how to restore my folder I deleted permanently (nothing in Trash)

Thank u

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  Aira

  • 2022年04月21日 00:20

  Hi there, 

  Welcome to the Box Community!

  I have checked and you only have 6 files stored in your deleted folders. Kindly check your account as I have recovered this files. Going forward, please be advised that when Box purges your trashed content there is still a 14-day grace period for paying customers, during which Product Support can recover your content.  Beyond this 14-day grace period, however, files or folders purged from your Box trash may not be recoverable and may be lost forever. Please note that this recovery grace period does not apply to Free accounts. We are unable to support file recovery for our Free Individual plan. 

  Please refer to this article: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash

  Thanks!

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  Stephen McCall

  • 2022年12月22日 00:55
  • 編集済み

  Hello.  I work for a company who uses Box for all the files.  We only have digital files.  We have Accounts Payable files with folders A - Z.  We believe one of the AP folders was deleted by mistake with all the subfolders along with it.  Can someone at Box recover it and put the folder and all its contents back where it was in our folder structure?  Please let me know.  

   

  Thank you!

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