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Box Sync folder empty, but Storage space used at 80%

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Armando Aguilar R

Hi there,

I'm new to BOX community, but I'm a BOX user from many many year.

I'm from Mexico, so excuse me for my bad English.

Yesterday Box Sync inform me that I'm out of space.

My Box Sync local folder was 17Gb but on BOX web page I could read that I'm using 48Gb of my 50Gb space.

I've tried to empty my local and also my cloud folder. I've also empty my recycle bin but I'm still in the same situation.
Now with local and remote folder empty on bow webpage I read 48Gb used over 50gb.

Please help me to understand how to solve this problem.

Best Regards

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  • AJ

    Hi Armando,

    Welcome to the Box Community,
     
    I'm sorry for the confusion. I'm happy to help.
     
    I ran a script t recalculate your count usage and should be seeing the correct count. I suggest also that you refresh your Box account page by logging out and logging back in along with your Box Sync tool.
     
    Hope this helps. 
     
    Best,
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