Unable to Edit Doc - Getting Sync Error

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Kelley Wilds

• 2022年04月27日 19:23

We've been having issues for a few days with a Google docs / Box sync. When we open files (that we all have access to), we immediately get an error "Can't sync your changes. Copy your recent edits, then revert your changes." when trying to edit.

The sync icon is always spinning and never seems to be synced.

Anyone else having this issue? Any suggestions on how to fix so we can continue working in the G-docs?

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  France

  • 2022年05月02日 16:33
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  Hi Everyone, 

  Welcome to the Box Community and we appreciate you bringing this matter to our attention!

  After a thorough investigation by our engineering team, it was determined that we needed to raise this concern to the Google team for further investigation and remediation. This was done and the Google team noticed that a recent change, on their end, needed to be rolled back in order to remediate. As of this morning PST, the rollback was completed and edits should now be able to be saved back to Box successfully through the Box for Google Workspace product.
   
  At this time we believe the issue to be resolved, but we’d like to hear back from you about your experiences. Please attempt to use the integration again and let us know if you continue to experience this issue.

  Best Regards,

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  France

  • 2022年04月27日 22:09

  Hi Kelley, 

  Welcome to the Box Community!

   

  This would be something Product Support team would like to investigate with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.

   

  Thanks for reaching out and please come back and let us know how it went with support!

   

  Best,

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  Benjamin Tan

  • 2022年04月28日 01:03

  Yep, this is affecting us too, and is an extremely annoying ongoing issue. Only as of the last week or so. 
  It occurs when opening microsoft office files with google docs/sheets/etc, from box. 

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  Kristen Kenyon

  • 2022年04月28日 11:27

  Same thing here, working on any google related document works initially, then will out of nowhere have an issue saying it's unable to save/ has a sync issue and can see at top it say something like "not saved to box". This is making it impossible for teams to work collaboratively on documents within box for us. We have to keep making new files and transferring/ copying all the content over when done. Don't think I've had a single day while using box for the past 2 years where there hasn't been some form of issue.

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  Benjamin Tan

  • 2022年05月02日 04:12

  Great, that was fast!

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