A colaborator unistalled the app and now the folder is deleted completeley

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Box User

• 2022年04月27日 22:44

Hello.

A collaborator in a proyect deleted her app yesterday because she left the proyect and now all the content in the folder has been deleted for the rest of us. We're heading the final day of the proyect and we need the files for continuity issues. Please help.

 

Kat.

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  Aira

  • 2022年04月27日 23:34

  Hi there, 

  Welcome to the Box Community! 

  I would suggest to directly communicate with the owner of the file to have this check if they can recover the file. You may go ahead and provide this article to them: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash

  Thanks!

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  Box User

  • 2022年04月27日 23:46

  Hello.

  She (The owner) already went to the trash bin, but there is nothing there. We already read the article you kindly sent. We did all the research we could before comingo to the forum and asking for help from staff.

   

  Kat

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