Box Disconnecting/Uninstalling Itself

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Austin Mack

• 2022年05月03日 16:51

I have a user that has an issue where box will uninstall itself, or disconnect from the share. I uninstalled and reinstalled, updated Box, and the next day it was disconnected (box drive/folder was empty). Any ideas?

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  France

  • 2022年05月04日 20:00

  Hi Austin, 

  Welcome to the Box Community, I'm happy to help!

  Can you confirm if Box Drive is running on the affected user's computer? If the user is on Windows, please open task manager and see if Box Drive is running and if its enabled on the startup tab?

  If its disabled, can you make sure to follow this article: https://support.microsoft.com/en-us/windows/add-an-app-to-run-automatically-at-startup-in-windows-10-150da165-dcd9-7230-517b-cf3c295d89dd 

  Let us know how it goes and if you have any question!

  Regards,

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