Files Disappeared

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Victoria Kang

• 2022年05月03日 23:51

Can I speak to a representative? A number of our files disappeared. They are not in the trash anywhere, no admins recently quit. We had a similar issue happen before when our billing was due and it seemed Box hid some of those folders which we retrieved upon payment but that shouldn't be the case now as we are up to date on payments. I need to speak to a representative ASAP as these are critical files. Thank you!

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  Aira

  • 2022年05月04日 05:18

  Hi there, 

  Welcome to the Box Community!

  This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

  Thanks!

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  Trish Nguyen

  • 2022年05月04日 21:16

  Aira,

  I am also having this same issue.  I'd really like to talk to someone as well. 

   

  -Trish 

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