“Box” can’t be opened because the original item can’t be found.

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Erica Kocher

• 2022年05月06日 00:36

I am receiving the error “Box” can’t be opened because the original item can’t be found.' when I try to access synced files on my computer. I have followed the instructions for manually resetting Box and have deleted and reinstalled the software with no luck.

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  Aira

  • 2022年05月06日 07:54

  Hi there, 

  Welcome to the Box Community! 

  From what I can see on my end, it looks like you have a collaborated folder. You may want to check with the owner if the files is still available on their end. 

  Thanks!

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  Erica Kocher

  • 2022年05月07日 01:54

  Thanks for looking into it. I am the owner of the files - I can access the files online, it seems to be the syncing to my computer that is not working. What else should I try?

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