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No blue check boxes

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Joe Carlin

I just installed Box Sync v4.0.8057 on a new Win10 Pro machine and synced it up successfully with an existing Box account.

All appears to be working except that I do not see blue check marks on any of the synced folder and files. I do, however, see an orange circle when I alter a folder/file, which disappears after the folder/file syncs up.

How do I turn on the blue check marks?

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  • AJ

    Hi Marc,

    Welcome to the Box Community!
     
    I suggest that you follow the steps found in this Box Product Support page about "Troubleshooting Box Sync".
     
     
    Hope this helps. 
     
    Best,

     

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  • Joe Carlin

    I followed all of the steps on the troubleshooting page and the issue is not fixed.

    As part of this, I uninstalled Box Sync, deleted the Box Sync folder, reinstalled Box Sync, and waited overnight for all files to sync again.

    Still seeing precisely the same issue--no blue check marks but there are orange dots when a folder/file is not synced.

    I have used Box Sync for about 5 years and never had any problems like this. Is there a way to obtain an older version of Box Sync that does not automatically upgrade to the newest version? I have several computers running Box Sync installed a few years ago and they are working fine.

    The machine with the issue is a brand new Win10 Pro machine that I just started setting up a few days ago.

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