Box generates error message

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2022年05月12日 14:03

My Box folder has disappeared after the last windows 11 update. I receive a message when windows log in. Something about fatal error message. I cannot uninstall the program from add& remove and the reinstallation does not take place.

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France

2022年05月12日 18:32

編集済み
Hi Colin,

Welcome to the Box Community, I'm happy to help!

Can you download and run this Microsoft fix tool to uninstall any traces of Box Drive from your computer and then reinstall it?
- Microsoft fix tool: https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed
Then download installer and install Box Drive following this article: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

Let me know how it goes and if the issue persists!

Regards,
0

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Dietrich Muylaert

2022年05月17日 14:14
A solution to mitigate the problem:

Enable .NET Framework 3.5
https://docs.microsoft.com/en-us/windows/release-health/status-windows-11-21h2#2819msgdesc
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