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Cannot Verify email

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Scott Taylor

I am trying to verify an address for use with my box account, as my current primary address, which is this one, does not allow me to view university files for UCLA. I have taken steps to add my university email to my box account. When I click on the verification link from that email, it sends me to a page asking for a password when unable to login with single sign on. However, when I attempt to hit enter, after putting in a different password, I either get a page saying "box.zendesk.com" refused to connect (despite enabling cookies) if I am using chrome, or the button does nothing and I am stuck on the password page if I am using Safari. Could you please assist with this? 

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  • AJ

    Hi Scott,

    Welcome to the Box Community! 
     
    This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
     
    Please check your email for details and updates. Thanks for your patience!
     
    Best,
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  • Amy Brazelle

    I am having the same issue.  I am trying to change my email address for my box account and it WILL NOT LET ME.  I get box zendesk thing.  And I can't find a way to contact ANYONE at box to get anything done about it.  So I am stuck with an OLD email address.  How can I get this changed.  my correct email is aba.brazelle@gmail.com.  It needs to be changed please.  

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  • Amy Brazelle

    box.zendesk.com refused to connect.  Still getting this .  It will NOT let me verify my new email.  FAILS EVERY TIME

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  • Gowsh Shan

    it send me the verification email, when i click it, it says expired. 

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