Access Problems

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Maddie Brooking

• 2022年05月18日 15:25

I am trying to give access to folders in the BOX to someone but when they click the box they receive the message: This shared file or folder link has been removed or is unavailable to you.

When i share to their email directly inviting them as an editor, it says 

"Oops! We can't seem to find the page you're looking for."

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  AJ

  • 2022年05月18日 19:15

  Hi Maddie,

  Welcome to the Box Community! 

  This error typically is caused by one of 3 things:

  1. Incorrect sharing permissions on the shared file. In other words, whoever created the link did not set the correct access level on the link. If you are not already a collaborator in the folder (or file) the link points to, the link would need to be set to "people in the company" (if that person is also at your company) or "people with the link" (if that person is not part of your company).
  2. The person who created the shared link has since removed it.
  3. You are attempting to access the shared file with a personal Box account instead of the account with which the file was shared.

  Here's what you can do:

  1. Verify you are logging into Box with the account to which the file was shared. Typically this will be your company Box account.
  2. If that doesn't resolve the issue, contact the individual who owns the file. Ask them to either to review and revise the file share permissions or to send you the correct link to the file.

  Best,

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  Maddie Brooking

  • 2022年05月19日 17:12

  Hi thanks for the above. The issue seems to only persist with people who have a specific company email. 

  I am the owner of the file and i have selected the correct permissions and it allows some people to view and some people not.

   

  Is someone able to call me to discuss the issue?

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