Can't view box files from Mac OS finder

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Sascha Darroch-Davies

• 2022年05月18日 22:13

Just in the last couple of weeks i've not been able to see files within sub-folders stored on Box from the finder window.  I can see the folder names but each now has a cloud icon next to it. I click that, and nothing happens. I'm running Monterey 12.2.1 OS on a new laptop with an M1 Max chip. 

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  France

  • 2022年05月19日 20:23

  Hi Sascha, 

  Welcome to the Box Community!

   

  This is something our Product Support team can investigate with you and may require specific account information. It seems you already have an open ticket for this issue with our support department, please continue working with them and provide as much details as you can and check your email for updates.

   

  Thanks for your patience and please comeback and let us know how it goes!

   

  Regards,

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  Lise

  • 2022年07月05日 09:09

  I have the same issue

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