Need to reset 2FA

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Box User

• 2022年05月19日 07:37

I have changed phone numbers and need to reset my 2FA as I am unable to access some invites / files.

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  AJ

  • 2022年05月19日 20:36

  Hi,

  Welcome to the Box Community! 

   

  This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

   

  Please check your email for details and updates. Thanks for your patience!

   

  Best,

   

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  Box User

  • 2023年03月22日 01:48

  I have the same issue.  I created a new account in order to leave this message.  I had to change phone number and phone and even though the email registered with the account still good, Customer Service would not allow me to access my account.  They are asking me for details that are very hard to remember.  Things like the date the account was created.  Also filenames but I do not have them because I lost all the info on my phone and that is why I have many files uploaded into my Box account.

  Hopefully someone on this forum will answer with a solution.  

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