Invites/PW Recovery are not going through to editor/new collabortors

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Tiffany Cruz

• 2022年05月27日 16:56

3 different clients have not received the invite to the box folder, it's been 2 weeks and it is still is not sending to new users (note however it shows them as active in the user log). New clients are not able to reset a password either as another way to access. 

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  France

  • 2022年05月30日 20:02

  Hi Tiffany, 

  Welcome to the Box Community, I'm happy to help!

  This is something our Product Support team can investigate with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

  Kindly check your email for details and updates.

  Thanks for your reaching out, and stay safe!

  Regards,

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