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Steve Simmons

• 2022年05月30日 20:15

I often get this message when trying to open a pdf file from Bix Drive (desktop). I can open the file on the Box website, and I can open other file types OK. I am the owner of the Box account. I would appreciate help to resolve this.

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  France

  • 2022年05月30日 22:19

  Hi Steve, 

  Welcome to the Box Community, I'm happy to help!

  We have seen this happen on other users if they are running an old version of PDF file reader (ex. Adobe reader) OR if the file path is too long and exceeds Windows path limit. Folder paths have a limit of 255 characters, if you noticed that the file path is too long, we recommend renaming and shortening the file name or move the file to a higher folder level to avoid running up against this limit. 

  To learn more about this Windows path limitation, please take a look at this article: 

  • https://msdn.microsoft.com/en-us/library/windows/desktop/aa365247(v=vs.85).aspx#maxpath

  Hope that helps! Thanks for reaching out and let us know how else we can help!

  Regards,

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