Box app on iPad - joining the folder

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Jane G Andrews

• 2022年06月01日 13:42

We invited a customer to collaborate on a folder. The customer is trying to "join the folder" on her iPad, but there is no "join folder" in the top right corner like there is on a computer. How does she join on an iPad?

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  AJ

  • 2022年06月01日 19:43

  Hi Jane,

  Welcome to the Box Community!

  Did the user try checking her email for the collaboration invitation on her iPad and accept the invitation?

  Best,

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  Jane G Andrews

  • 2022年06月01日 19:49

  We use a shared link in a pdf document, rather than an invitation. She clicked on the link which takes her to Box, but there is no "join the folder" option on the iPad app.

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