All of my files are gone.

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Tommy Nguyen

• 2022年06月06日 20:01

Something happened with my account today and all of my files and folders are gone.
Since I had Box drive on my desktop, it also deleted my files and folders on my desktop too. There is nothing in my Trash as well. 

I want to recover my files as soon as possible. This should not be happening.

My account still shows the storage used but there are no folders accessible

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  AJ

  • 2022年06月06日 20:20

  Hi T,

  Welcome to the Box Community!

  This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

   

  Please check your email for details and updates. Thanks for your patience!

   

  Best,

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  Bridget Scovel

  • 2023年03月06日 21:26

  I need help with this same issue. THis is VERY SKETCHY!!!!

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