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Can't open Files on Desktop App

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I work on an iMac at my office and we share files through Box's desktop app. I am managing to save and open projects that I've worked on on my computer but as soon as I try to open any other ones it tries to download but fails to do so. I can still download via the website but this is causing issues with my daily workflow. Any idea what the issue is?

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  • France

    Hi there, 

    Welcome to the Box Community!

    This is something our Product Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Please check your email for details and updates.

    Thanks for reaching out and stay safe!

    Regards,

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  • Paul Bloomfield

    I have exactly the same issue about to throw my Mac book out of the window together with the box subscription

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