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Shared folders are no longer visible

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Beka Pica

yesterday Box was working fine during the day. In the evening no one in the dept can see our company's folders. Can someone please help? As a remote dept not having Box is hindering our work. It is crucial we get access to our folders/files again.

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  • AJ

    Hi Beka,

    Welcome to the Box Community! 

    Are those files being accessed through the webapp or through the Box Tools like Box Sync and Drive? I investigated your account and see the folder owners  account being active. I suggest that you check your files by going to the webapp. Try logging back in to see if there are any changes. Ask the owners of the files if the email addresses of the collaborators are listed in the folder settings.

    Best,

     

     

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  • Beka Pica

    I'm not using the webapp or Box drive. I'm simply logging into the website. And no one in the dept can see folders/files. Which means none of us can check folder settings.

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