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Unable to open files from BoxDrive Ver 2.27.220

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ISID閲覧権限者

From BoxDrive, I can access the directory path, but when I try to open the file
When I try to open a file, I get a "File not found. It may have been renamed, moved or now deleted." is displayed.

This problem has been occurring since BoxDrive was suddenly updated to the following version.
The upgrade was forced and no dialer was displayed to confirm the start.
Box version: 2.27.220

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  • jimmy lin

    I have the same problem too.

    With Box version: 2.27.220, I can not open my file .

    When can  this problem be fixed ?

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  • ISID閲覧権限者

    I do not think it is perceived as a defect in the BOX product.

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  • France

    Hey Guys, 

    Welcome to the Box Community, I'm happy to help!

    Can you quit/ exit Box Drive app if its running on your computer and then start the app again and see if that helps?

    If the issue persists, can you try Manually Resetting your Box Drive and make sure to follow the steps in this article: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics 

    Let us know how it goes and if you have questions!

    Regards,

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  • ISID閲覧権限者

    Hello, France.

    Thanks for your answer.

    Have you confirmed the problem within Box?
    Also, please let us know when the BOX update will be provided.

    Br.

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  • HSUN LIN

    After Manually Resetting, I still have the same problem .

    Can anyone told me when this issue can be fixed ?

     

     

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  • HSUN LIN

    Now, I tried to make all files for local use, But, I can not copy all my docs to an other local directory on my hard drive

    Can anyone told me how to retrieve all my docs from Box?

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  • France

    Hi Everyone, 

    I'm really sorry to hear that the issue persists with Box Drive!

    Please try doing a clean uninstall of Box Drive by following the instructions as outlined in this community article below. 

    When you are done, please reinstall Box Drive following this article:

    In the meantime, if you need to access or copy your files stored in Box, you may login to Box.com via web browser (Box webapp).

    Best Regards,

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  • ISID閲覧権限者

    hi France

    How do I stop updates from starting automatically?

    Br.

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  • ISID閲覧権限者

    hi France

    How do I prevent BOX updates from starting automatically?

    Br.

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