HELP please

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Box User

• 2022年06月11日 02:56

I am unable to see files shared with me. One read “preview not available”.  Also, my group is unable to include me in the sharing of files. My email is giving them issues. Please help. Thank you. 

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  Aira

  • 2022年06月13日 00:42

  Hi there, 

  Welcome to the Box Community! 

  For me to check, may I please have a screenshot of what it looks like when you accessed the file? Also, may I know what file type are you trying to preview? You may check this article for reference: https://support.box.com/hc/en-us/articles/360043695794-Viewing-Different-File-Types-Supported-in-Box-Content-Preview

  Thanks!

   

   

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