Box files when box drive not running

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Ian DeFazio

• 2022年06月13日 18:40

How do I access the offline downloaded files when box drive is not running? 

Where is the file location? 

Currently the only way to stop upload / download of files is to close box drive.  Unfortunately i'm unable to access any of the offline files, so i need to know where these files are stored so that i can still use the files when box drive is not running. 

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  France

  • 2022年06月13日 20:16

  Hi Ian, 

  Welcome to the Box Community!

  This is something our Product Support team would like to investigate with you and may require specific account information. 

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

  Please check your email for details and updates.

  Thanks for reaching out and please let us know how it goes!

  Regards,

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