Storage Usage In My Account Is Incorrect

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Aria Compressa

• 2022年06月13日 21:14

Hi there,

Account settings show me that I am out of storage (37 Gb of 25 GB) after moving files amid folders in the account. I know it is incorrect. How can I fix it? I know there is a script. How can get it and run to fix the issue?

Thank you in advance.

Regards,

Air

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  France

  • 2022年06月13日 22:18

  Hi there, 

  Welcome to the Box Community, I'm happy to help!

  I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing the correct storage size available in your Box.

  Feel free to write back in if you have any questions for me!

  Best regards,

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  Aria Compressa

  • 2022年06月13日 22:26

  Hi, France!
  Thank you for your replay.
  How can I get the script and run it to fix the issue? Could you please help?
  Thanks.
  Regards

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  France

  • 2022年06月13日 22:38

  Hi Air, 

  The script for this fix is currently only available to support and not to end users.

  I've ran this for your account so you should now see the correct storage count in your Account settings. If you experience this again, please do not hesitate to reach out again and we will help you.

  Take care and stay safe!

  Regards,

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  Aria Compressa

  • 2022年06月13日 23:01

  Dear France,

  Sorry, I have read your previous reply not carefully. Now I can see you have run the script. My storage info is OK now.

  Thank you so much and good luck!
  Best regards,

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  Alexis Cuperlier

  • 2022年06月16日 08:01

  Hi France, I have the same problem unfortunatly, can you help me to fix this please ? 

  Thank you so much

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