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Not receiving confirmation email and password for new account

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C. Gutierrez

A new user was created for me and I was invited to join a box folder but I never received the email with the password to activate the account. The email is not in the junk folder. I have added @box.com and all recommended addresses (Troubleshooting Issues with Email Notifications – Box Support)  as trusted senders but I didn't received the emails yet. My antivirus doesn't seem to be blocking any email either.

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  • Aira

    Hi there, 

    Welcome to the Box Community! 

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates. 

    Thanks! 

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