no security code by sms

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Diane

• 2022年06月24日 19:33

Hello.

Since yesterday I tried to connect on the app on my phone but it requires a security code that is said being sent but I received nothing. I clicked several times to get the code, but still I received nothing, while it says it has been sent.

Is there any other way to connect without this code?

Thank you

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• 

  AJ

  • 2022年06月24日 20:33

  Hi Diane,

  Welcome to the Box Community!

  This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.

  Please check your email for updates. 

   

  Best, 

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