storage space discrepancy

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Thien Tran

• 2022年06月24日 21:06

Hi,

I tallied up my files (including those shared with me) and it's a total of about 1.5GB, yet my account status shows 8.9GB of 10GB used. Is there a bug or hidden files I'm unable to see? The trash bin is empty as well.

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  France

  • 2022年06月24日 21:26

  Hi Thien,

  Welcome to the Box Community, I'm happy to help!

  I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing the correct storage size available in your Box.

  Feel free to write back in if you have any questions for me!

  Best regards,

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