"Sync Files Failed: Folder Deleted on Sync" - I haven't changed anything?

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Lauren Hatty

• 2022年06月27日 22:56

Using BoxSync for Mac (macOS Monterey, 2020 M1 MBP), I'm getting "Error syncing 2379 files" with the above message and none of the folders contained in my "Box Sync" local folder are showing up in my file list when I access my account through the web. 

I haven't made any changes to the folder structure or deleted anything manually through Box. This appears to be affecting the most recent files I've accessed or created locally and I've been unsuccessful with the published troubleshooting steps. I have restarted the computer and BoxSync several times with the same result. 

I've submitted error logs as well.

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  France

  • 2022年06月28日 21:11
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  Hi Lauren, 

  Welcome to the Box Community, I'm happy to help!

  This would be something Product Support team can investigate with you and may require specific account information. I see that you already have an open ticket for this issue, someone from the team will be reaching out to you soon to further look into this so kindly check your email for details and updates.

  Thanks for your patience and please comeback and let us know how it goes!

  Regards,

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