Can't delete the account due to "error"

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Taehoon Lee

• 2022年07月01日 03:40

Hi, when trying to delete the account, I keep getting "There was an error deleting your account. Please try again." 

I tried clearing the cache as other support cases suggested, but did not work. Can you help delete my account?

 

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  France

  • 2022年07月01日 18:07

  Hi Taehoon, 

  Welcome to the Box Community, I'm happy to help!

  Have you tried to logout and then log back in to Box.com with your Box credentials? Did you try doing this using other browser or use incognito mode?

  In addition, can you make sure that you follow this article when deleting or cancelling your account: https://support.box.com/hc/en-us/articles/360043694874-Canceling-Your-Box-Account 

  If the issue persists, can you please share a screenshot of the error so we can take a closer look? We look forward to hear from you!

  Regards,

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