Not receiving emails for password reset
Hello, my personal account [personal information--redacted] has had a box account since 2014. I am trying to reset the password and I am not receiving any emails to do so. I have checked spam filters. I notice many other users are not receiving the password reset email. Is this a known bug?
Is it possible to check the email address [personal information--redacted] on your end to see if that email address is receiving emails according to box.com servers?
I urgently need to access the box account associated with
[personal information--redacted]
Thank you, ~Traci
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Hi Traci,
Welcome to the Box Community, I'm happy to help!
This might require some account specific information, so I've submitted a case to Box Support on your behalf.
You should be receiving an email confirmation shortly.
Please come back and let us know how things go with support!
Regards,
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