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Issue with MacBook Pro M2: You installed an older version of Box Drive on top of a newer version

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QLKBUI

Good evening,

I transferred all my data from my backup disk to the new MacBook and received the same error message as others posted 1 year ago.  Would you please help?  I tried uninstalling, reinstalling Box Drive at least 5 times.  Thank you.

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  • France

    Hi QLKBUI,

    Welcome to the Box Community, I'm happy to help!

    To resolve this issue, can you please do a clean uninstall of Box Drive from your Macbook following this article: https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive 

    After you've completely removed traces of Box Drive from your computer, restart your Mac, and download the installer of Box Drive here and complete installation process.

    Thanks for reaching out and let us know if you have any questions!

    Regards,

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  • QLKBUI

    Hi France,

    Thank you for your quick response.  I followed the steps you outlined but still received the same error message, "Box Drive has encountered an issue ... You installed an older version of Box Drive on top of a newer version."

    By the way, when I used Terminal to run the script to remove Box Drive, below is the message I received.  Would you please provide next steps?  Thank you in advance for your time!  Q

    /Library/Application\ Support/Box/uninstall_box_drive

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    /usr/bin/fileproviderctl

    File provider com.box.desktop.boxfileprovider/Box not found. Available providers:

     - iCloud Drive (hidden)

    com.apple.CloudDocs.MobileDocumentsFileProvider

    ~/L{5}y/M{14}s

     - OneDrive [FPFS]

    com.microsoft.OneDrive.FileProvider/OneDrive

    <FPFS>/O{15}l

    fileproviderctl: can't find domain for com.box.desktop.boxfileprovider/Box: (null)

    No matching processes belonging to you were found

    Password:"

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  • Brodetsky David

    Were you able to solve the problem? I have the same issue

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  • QLKBUI

    I ended up downloading all the files, saving them on iCloud Drive and working them directly from iCloud documents.

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  • Brodetsky David

    Thanks for your reply. Not a great end result. Too much effort to ensure a good and efficient synchronisation. Hope "Box" can come up with some solution.

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  • Box User

    I am having the same issue however when I try to uninstall Box using Terminal I get the following error. 

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    Unload failed: 5: Input/output error

    Try running `launchctl bootout` as root for richer errors.

    No matching processes belonging to you were found

    /usr/bin/fileproviderctl

    File provider com.box.desktop.boxfileprovider/Box not found. Available providers:

     - OneDrive [FPFS]

    com.microsoft.OneDrive.FileProvider/OneDrive - Swinburne University

    <FPFS>/O{26}y

     - iCloud Drive (hidden)

    com.apple.CloudDocs.MobileDocumentsFileProvider

    ~/L{5}y/M{14}s

     - Box [FPFS] (⏹  temporarily disconnected: Box Drive is no longer running. Please re-launch the app and re-login (as needed) to continue syncing data with Box.)

    com.box.desktop.boxfileprovider/13a8a853-1193-4ef9-80ba-6f7a7618248c

    <FPFS>/B{5}x

    fileproviderctl: can't find domain for com.box.desktop.boxfileprovider/Box: (null)

    No matching processes belonging to you were found

    Password:

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