space problem

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ken ng

• 2022年07月10日 03:37

I registered box.com account in 10 years ago. I still remember when I finish register, account have 50gb space. but today, i see it charge to 10gb. is your space policy modified ?

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  France

  • 2022年07月11日 19:48
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  Hi Ken, 

  Welcome to the Box Community, I'm happy to help!

  May we know what specific promotion did you sign up to for the 50GB storage with Box? Do you mind providing a screenshot so we can take a look?

  We'll wait for your response!

  Regards,

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  ken ng

  • 2022年07月11日 20:23

  i think is this promotion.

  Android phones and tablets: Log into Box for Android on your phone or tablet to get a 50GB upgrade automatically. This promotion ended 3/23/12.

   

  I only find my registration email because that is long time ago.

  [personal information--redacted]

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  France

  • 2022年07月11日 20:41

  Hi Ken, 

  Thanks for sharing this screenshot.

  It seems the promotion you joined has ended thus your account shows the standard storage for our Personal Free plan users which is 10GB. 

  Should you need more storage to store your files, you may upgrade your plan to any of our paid plans. You can view here a side-by-side comparison of our offerings.

  Thanks for reaching out and let us know if you have other questions!

  Regards,

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  ken ng

  • 2022年07月11日 21:01

  but I remember promotion said it is lifetime, like this.

  

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  France

  • 2022年07月11日 21:31

  Hi Ken,

  Welcome to the Box Community, I'm happy to help!

  This might require some account specific information to address, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. 

  Please check your email for details and updates.

  Regards,

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