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Not enough space

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Michelle Kim

Hello, I've been trying to create new documents on my Box account and I get this message: "You do not have enough space to create a new document. Please upgrade your account before continuing." I've only used 1.8 MB of 10.0 GB of my storage. 

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  • AJ

    Hi Michelle,

    Welcome to the Box Community! I'm happy to help.

    To confirm the file size limit for your account, log into Box. Click on the arrow next to your name in the upper right-hand corner and choose Account Settings > Account. Your Max file size is listed under Account Details.
     
     
    It's important to note that shared folders enforce the file size limit that applies to the Folder Owner's plan, whether or not any of the collaborators within the folder have a higher limit. 
     
    You may be uploading files to one of the folders shared to you that has reached the maximum storage space. I suggest that you contact the owner of this folder about your issue.
     
    Best,
    -1
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