Can't create account - "Email is already taken"

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Michael Crum

• 2022年07月13日 21:52

A co-worker swears she's never set up a box acct with her work email, but she's getting the above error message.  I'm an owner of the Box she's trying to get access to and I can see that she's not in there already.  Any thoughts?

 

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  AJ

  • 2022年07月14日 19:39

  Hi Michael,

  Welcome to the Box Community! I'm happy to help.

   

  This looks like the email has a Box account already associated with Box as per the error message you are receiving. I suggest that the user reset the password and sign in to Box or contact Box Product Support to dig deeper on this matter.

   

  Best,

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