getting constant sync error for some of the files

hi,

i am getting sync errors for some of the files , synced two folders and easch time 55 files didnt synced. i send a log file from desktop app my user: **********

when i try it over a proxy all files sync without problem

attached a diagnostic from box.net account page

=========================================================================
User ID: 207397960
Current User Time: 1658865250
=========================================================================
PART 1 of 3: Testing ping to different Box hostnames...
-------------------------------------------------------------------------
Checking ping to https://app.box.com
Pings: 304, 282, 285ms.
Minimum ping: 282ms. Maximum ping: 304ms. Average ping: 290ms.
-------------------------------------------------------------------------
Checking ping to https://ent.box.com
Pings: 528, 271, 709ms.
Minimum ping: 271ms. Maximum ping: 709ms. Average ping: 503ms.
-------------------------------------------------------------------------
Checking ping to https://account.box.com
Pings: 347, 266, 252ms.
Minimum ping: 252ms. Maximum ping: 347ms. Average ping: 288ms.
-------------------------------------------------------------------------
Checking ping to https://app.boxenterprise.net
Pings: 2835, 264, 258ms.
Minimum ping: 258ms. Maximum ping: 2835ms. Average ping: 1119ms.
-------------------------------------------------------------------------
Checking ping to https://app.boxcn.net
Pings: 1730, 264, 269ms.
Minimum ping: 264ms. Maximum ping: 1730ms. Average ping: 754ms.
=========================================================================
PART 2 of 3: Testing download throughput of connections to different Box hostnames...
-------------------------------------------------------------------------
Checking download throughput to https://dl.boxcloud.com
The 10KB file loaded in 527ms (157 kbps).
The 33KB file loaded in 360ms (750 kbps).
The 71KB file loaded in 435ms (1337 kbps).
The 252KB file loaded in 632ms (3269 kbps).
The 1137KB file loaded in 1472ms (6326 kbps).
The 4445KB file loaded in 4938ms (7375 kbps).
6 out of 6 requests to "https://dl.boxcloud.com" succeeded.
Latency: 360ms
Peak Download (accounting for latency): 7954 kbps
-------------------------------------------------------------------------
Checking download throughput to https://cdn01.boxcdn.net
The 10KB file loaded in 307ms (270 kbps).
The 33KB file loaded in 320ms (844 kbps).
The 71KB file loaded in 884ms (658 kbps).
Download failed or timed out for "https://cdn01.boxcdn.net" on a 252KB file (45s timeout)
Aborting the remainder of the upload tests for "https://cdn01.boxcdn.net" due to download failure.
-------------------------------------------------------------------------
Checking download throughput to https://ec2euc1.boxcloud.com
The 10KB file loaded in 389ms (213 kbps).
The 33KB file loaded in 379ms (713 kbps).
The 71KB file loaded in 437ms (1331 kbps).
The 252KB file loaded in 683ms (3025 kbps).
The 1137KB file loaded in 1532ms (6078 kbps).
The 4445KB file loaded in 4965ms (7335 kbps).
6 out of 6 requests to "https://ec2euc1.boxcloud.com" succeeded.
Latency: 379ms
Peak Download (accounting for latency): 7940 kbps
-------------------------------------------------------------------------
Checking download throughput to https://ec2euw2.boxcloud.com
The 10KB file loaded in 1110ms (75 kbps).
The 33KB file loaded in 1013ms (267 kbps).
The 71KB file loaded in 1090ms (534 kbps).
The 252KB file loaded in 1417ms (1458 kbps).
The 1137KB file loaded in 2652ms (3511 kbps).
The 4445KB file loaded in 7170ms (5079 kbps).
6 out of 6 requests to "https://ec2euw2.boxcloud.com" succeeded.
Latency: 1013ms
Peak Download (accounting for latency): 5914 kbps
-------------------------------------------------------------------------
Checking download throughput to https://ec2apne1.boxcloud.com
The 10KB file loaded in 388ms (213 kbps).
The 33KB file loaded in 377ms (716 kbps).
The 71KB file loaded in 438ms (1328 kbps).
The 252KB file loaded in 677ms (3052 kbps).
The 1137KB file loaded in 1555ms (5988 kbps).
The 4445KB file loaded in 4952ms (7354 kbps).
6 out of 6 requests to "https://ec2apne1.boxcloud.com" succeeded.
Latency: 377ms
Peak Download (accounting for latency): 7959 kbps
-------------------------------------------------------------------------
Checking download throughput to https://ec2apse2.boxcloud.com
The 10KB file loaded in 2143ms (39 kbps).
The 33KB file loaded in 1701ms (159 kbps).
The 71KB file loaded in 1829ms (318 kbps).
The 252KB file loaded in 2519ms (820 kbps).
The 1137KB file loaded in 7373ms (1263 kbps).
The 4445KB file loaded in 25623ms (1421 kbps).
6 out of 6 requests to "https://ec2apse2.boxcloud.com" succeeded.
Latency: 1701ms
Peak Download (accounting for latency): 1522 kbps
=========================================================================
PART 3 of 3: Testing upload to different Box hostnames...
-------------------------------------------------------------------------
Checking upload speed to https://upload.app.box.com
Initial connection timed out for https://upload.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://upload.app.box.com due to upload failure.
-------------------------------------------------------------------------
Checking upload speed to https://upload.ent.box.com
Initial connection timed out for https://upload.ent.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://upload.ent.box.com due to upload failure.
-------------------------------------------------------------------------
Checking upload speed to https://upload.app.boxenterprise.net
Initial connection timed out for https://upload.app.boxenterprise.net on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://upload.app.boxenterprise.net due to upload failure.
-------------------------------------------------------------------------
Checking upload speed to https://upload.app.boxcn.net
Initial connection timed out for https://upload.app.boxcn.net on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://upload.app.boxcn.net due to upload failure.
-------------------------------------------------------------------------
Checking upload speed to https://fupload-g-sjc.app.box.com
Initial connection timed out for https://fupload-g-sjc.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-sjc.app.box.com due to upload failure.
-------------------------------------------------------------------------
Checking upload speed to https://fupload-g-lax.app.box.com
Initial connection timed out for https://fupload-g-lax.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-lax.app.box.com due to upload failure.
-------------------------------------------------------------------------
Checking upload speed to https://fupload-g-jfk.app.box.com
Initial connection timed out for https://fupload-g-jfk.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-jfk.app.box.com due to upload failure.
-------------------------------------------------------------------------
Checking upload speed to https://fupload-g-iad.app.box.com
Initial connection timed out for https://fupload-g-iad.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-iad.app.box.com due to upload failure.
-------------------------------------------------------------------------
Checking upload speed to https://fupload-g-ord.app.box.com
Initial connection timed out for https://fupload-g-ord.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-ord.app.box.com due to upload failure.
-------------------------------------------------------------------------
Checking upload speed to https://fupload-tn.app.box.com
Initial connection timed out for https://fupload-tn.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-tn.app.box.com due to upload failure.
-------------------------------------------------------------------------
Checking upload speed to https://fupload-ec2euc1.app.box.com
Initial connection timed out for https://fupload-ec2euc1.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-ec2euc1.app.box.com due to upload failure.
-------------------------------------------------------------------------
Checking upload speed to https://fupload-ec2euw2.app.box.com
Initial connection timed out for https://fupload-ec2euw2.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-ec2euw2.app.box.com due to upload failure.
-------------------------------------------------------------------------
Checking upload speed to https://fupload-ec2apne1.app.box.com
Initial connection timed out for https://fupload-ec2apne1.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-ec2apne1.app.box.com due to upload failure.
-------------------------------------------------------------------------
Checking upload speed to https://fupload-ec2apse2.app.box.com
Initial connection timed out for https://fupload-ec2apse2.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-ec2apse2.app.box.com due to upload failure.
=========================================================================
Final User Time: 1658865483

0 out of 14 upload tests to Box hostnames were successful.

can you have a look

France

2022年07月27日 21:12

Hi Mustafa,

Welcome to the Box Community, I'm happy to help!

In previous cases that we've encounter, this can happen if your network or firewall is blocking access to Box.

Firewalls can be configured as extremely as to block all inbound and outbound traffic or to allow all inbound or outbound traffic, but the former makes networking communication impossible and the latter is a significant security risk. More commonly, a firewall is either configured to allow traffic through specific ports except if explicitly blocked, or, for stricter security stances, to block traffic except if explicitly allowed.

Firewalls are configured to allow or block traffic in several ways, including by geographic source, by port, by domain/hostname, and by IP address. Box and Box applications require the traffic to and from specifically defined domains and IP addresses to be allowed through a corporate firewall, as outlined in this topic.

We recommend to review the following article to make sure you have configured your network or firewall to allow Box access:

Configuring a Firewall for Box Applications

Thanks for posting and let us know how else we can help!

Regards,

Mustafa Tat

2022年07月27日 21:36

this is only happening to some files not all files. cant you fix my account to use an eu server not blocked. box drive app uploaded lots of files but couldnt upload 54 files.

you can check log files i send via app.

thanks.

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