My files on Box Online are missing

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janoldenburg

• 2022年08月02日 00:48

My files and folders are no longer showing up online. When I search, I see the folders but they have no content in them. They exist on my Mac, but have no sync or change history. I can't see them at all on my iphone. Please help! I changed nothing! 

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  France

  • 2022年08月02日 18:49

  Hi Jan, 

  Welcome to the Box Community, I'm happy to help!

  This would be something our Product Support team would like to investigate with you and may require specific account information. 

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

  Please check your email for details and updates.

  We appreciate your patience!

  Regards,

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