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  • AJ

    Hi Jonathan,

    Welcome to the Box Community! I'm happy to help.
     
    To deactivate your Box account. Please follow the instructions below.
     

    You may delete your Personal Individual account, but you cannot cancel it:

    Personal Individual (Free)

    1. Sign into your Box.com account

    2. Visit https://app.box.com/account

    3. Here, click 'Permanently Delete Your Account'

     

    4. Confirm deletion by clicking 'okay' to complete the process.

    *please note that the deletion is not an immediate action. 

    Best,

    -1
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