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  • France

    Hi there,

    Welcome to the Box Community, I'm happy to help!

    This might require some account specific information to address, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. 

    Please check your email for details and updates.

    Regards,

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  • Box User

    Hi, I have the same problem - received an email with the same promotion, downloaded the app, but didn't receive any additional storage..

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  • Glenn Smith

    I also downloaded the ios app based on promotion offering an additional 10GB of storage. Please advise as to when storage will show up in my account.

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  • Shafiq Roslan

    Same here. And I've checked my junk folder as well, but seems that my extra storage hasn't been reflected although it was been two weeks now. Happy to provide additional information if required. 

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  • Box User

    Same here. Havent received the additional 10GB storage as storage. [lease expedite the issue

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