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Cancel Downloads??

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Rob Rogers

For some reason there's a very easy to hit "not downloaded" button on folders in Mac now that automatically downloads all of the contents in the folder if you click it.

In conjunction with this new annoyance, there's also apparently NO WAY to stop downloads once that button has been hit.  TWICE in the last hour I've accidentally hit that button/icon and had to wait while it downloaded everything in the folder (which is sizeable) before then being able to select "make online only" - this causes serious issues as I'm unable to upload/download anything until this full folder is downloaded.  It causes a stop in basically all work until it's completed.

So far the only way to get this to stop, is to "true uninstall" box drive via terminal and then reinstall the app.  VERY inconvenient and a huge waste of time.

Is there a known way to STOP downloads once they've been started on box drive?  If not, how is this feature not something built in already?

9

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12件のコメント

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  • France
    • 編集済み

    Hi Rob, 

    Welcome to the Box Community, I'm happy to help!

    Upon checking, looks like there is no option to cancel or abort downloads/uploads via Box Drive, this means you would need to wait for your upload to complete. You could cancel the operation by logging out of Box Drive, however please be reminded of the following before doing so:

    Logging out completely removes all traces of your Drive usage from your machine and enables you to log in again as a new user. Also, when you log out, your Box Drive session ends and the login screen displays. In addition, logging out of Box Drive deletes all of the downloaded content you had marked for offline availability. This of course clears up hard disk space on your device. It also returns to an online-only state all of the content you have marked for offline availability. You will have to repeat the process of marking folders for offline availability.

    To learn more about logging out of Box Drive, please take a look at this article: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics 

    If this is something you would like to see in Box Drive, I would highly recommend submitting this feature request at pulse.box.com! Our product managers review these requests and take them into consideration for future product development.

    Thanks for reaching out and let us know how else we can help!

    Regards,

    -1
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  • Jordan Mudd

    This really needs to be solved! I work with 4K - 8K video files, sometimes ranging up to 50 GB a file that I need to transfer through Box. There needs to be a way to cancel downloads or uploads, as well as a way to prioritize which files should upload or download first in the "transfers" panel.

    6
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  • Ant Brownmoore

    Could not agree more - there needs to be a way to select a folder and clear the download cache inside it including all subfolders. Instructing artists to log in and log out all the time is madness - especially when they have to re-download everything they didn't want to delete in the first place.

    7
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  • Suzanne Taylor Miggler

    Bumping this up. Huge problem

    4
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  • Lisa E. Love

    Huge problem is right- this needs to be addressed.

    2
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  • Ursula Tooley

    Here is the request for Box to implement this, for everyone else with this problem: https://pulse.box.com/forums/909778-help-shape-the-future-of-box/suggestions/46274437-cancel-download-s

    1
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  • Administrator

    There should be a way to cancel uploads/downloads in Box Drive. This has been a big problem with my users who work with huge files, 

    2
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  • Box User

    Not sure about other platforms, but on a Mac, when a download is in progress there is a close/cross button on the corner of the file which cancels the download. I haven't, however, worked out how to cancel or pause an upload.

    1
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  • Rachel Kodner

    This needs to be resolved. Even Dropbox desktop app can handle that (by right clicking and saying "online only" and it stops the download to your desktop level)

    2
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  • Chris Jung

    Definitely need the feature to pause or cancel big uploads that are holding back other files from syncing..

    1
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  • kurt bowden

    Hello,

    It's frustrating to encounter accidental downloads in box Drive on mac OS without a built-in option to stop them once they've started. Unfortunately box drive currently lacks a feature to cancel downloads mid process. To prevent this issue consider disabling automatic downloads in box drive settings, using "Online Only" mode before opening folders, and ensuring critical work is backed up elsewhere. Additionally, providing feedback to box support for a feature to stop downloads mid-process may help influence future product improvements. Until then using Terminal to uninstall and reinstall box drive as a last resort may be necessary to manage interruptions caused by unintended downloads.

    0
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  • Sebastian O'Dell

    I agree, this is VERY annoying. I accidentally hit the root main folder for our marketing department. Which easily has over 3,000,000 assets. I didn't like that my company switched from using a server to Box and I still don't like it. Between this and trying to batch upload and it doesn't upload everything I still don't like Box. 

    0
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