Uploads not working

My team is experiencing issues with uploads. Although files appear to have been uploaded, other members of my team can not access them. We all ran diagnostic tests and get "0 out of 14 upload tests to Box hostnames were successful." We are all operating on our own wifi so I know that's not the issue. 

We have tried re-uploading files, renaming files, relocating files, rebooting box, etc and nothing is working. 

I have granted box access to my account for support in settings. 

Here is a screenshot, diagnostic test, box test suite screenshots, and internet speed test:

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User ID: 19464439863
Current User Time: 1660345096
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PART 1 of 3: Testing ping to different Box hostnames...
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Checking ping to https://app.box.com
Pings: 174, 108, 117ms.
Minimum ping: 108ms. Maximum ping: 174ms. Average ping: 133ms.
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Checking ping to https://ent.box.com
Pings: 137, 140, 128ms.
Minimum ping: 128ms. Maximum ping: 140ms. Average ping: 135ms.
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Checking ping to https://account.box.com
Pings: 145, 120, 131ms.
Minimum ping: 120ms. Maximum ping: 145ms. Average ping: 132ms.
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Checking ping to (redacted)
Pings: 238, 127, 118ms.
Minimum ping: 118ms. Maximum ping: 238ms. Average ping: 161ms.
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Checking ping to (redacted)
Pings: 264, 136, 125ms.
Minimum ping: 125ms. Maximum ping: 264ms. Average ping: 175ms.
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PART 2 of 3: Testing download throughput of connections to different Box hostnames...
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Checking download throughput to https://dl.boxcloud.com
Failed to download the initial test image for "https://dl.boxcloud.com".
Aborting the remainder of the upload tests for "https://dl.boxcloud.com" due to download failure.
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Checking download throughput to https://cdn01.boxcdn.net
The 10KB file loaded in 119ms (695 kbps).
The 33KB file loaded in 324ms (834 kbps).
The 71KB file loaded in 142ms (4096 kbps).
The 252KB file loaded in 188ms (10990 kbps).
The 1137KB file loaded in 289ms (32219 kbps).
The 4445KB file loaded in 477ms (76346 kbps).
6 out of 6 requests to "https://cdn01.boxcdn.net" succeeded.
Latency: 119ms
Peak Download (accounting for latency): 101723 kbps
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Checking download throughput to https://ec2euc1.boxcloud.com
The 10KB file loaded in 326ms (254 kbps).
The 33KB file loaded in 213ms (1268 kbps).
The 71KB file loaded in 250ms (2327 kbps).
The 252KB file loaded in 319ms (6477 kbps).
The 1137KB file loaded in 604ms (15416 kbps).
The 4445KB file loaded in 1090ms (33410 kbps).
6 out of 6 requests to "https://ec2euc1.boxcloud.com" succeeded.
Latency: 213ms
Peak Download (accounting for latency): 41524 kbps
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Checking download throughput to https://ec2euw2.boxcloud.com
The 10KB file loaded in 1045ms (79 kbps).
The 33KB file loaded in 1055ms (256 kbps).
The 71KB file loaded in 1283ms (453 kbps).
The 252KB file loaded in 1399ms (1477 kbps).
The 1137KB file loaded in 1730ms (5382 kbps).
The 4445KB file loaded in 2367ms (15385 kbps).
6 out of 6 requests to "https://ec2euw2.boxcloud.com" succeeded.
Latency: 1045ms
Peak Download (accounting for latency): 27546 kbps
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Checking download throughput to https://ec2apne1.boxcloud.com
The 10KB file loaded in 185ms (447 kbps).
The 33KB file loaded in 228ms (1184 kbps).
The 71KB file loaded in 279ms (2085 kbps).
The 252KB file loaded in 322ms (6417 kbps).
The 1137KB file loaded in 689ms (13514 kbps).
The 4445KB file loaded in 897ms (40599 kbps).
6 out of 6 requests to "https://ec2apne1.boxcloud.com" succeeded.
Latency: 185ms
Peak Download (accounting for latency): 51147 kbps
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Checking download throughput to https://ec2apse2.boxcloud.com
The 10KB file loaded in 1328ms (62 kbps).
The 33KB file loaded in 1611ms (168 kbps).
The 71KB file loaded in 1787ms (325 kbps).
The 252KB file loaded in 3440ms (601 kbps).
The 1137KB file loaded in 6389ms (1457 kbps).
The 4445KB file loaded in 8507ms (4281 kbps).
6 out of 6 requests to "https://ec2apse2.boxcloud.com" succeeded.
Latency: 1328ms
Peak Download (accounting for latency): 5072 kbps
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PART 3 of 3: Testing upload to different Box hostnames...
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Checking upload speed to https://upload.app.box.com
Initial connection timed out for https://upload.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://upload.app.box.com due to upload failure.
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Checking upload speed to https://upload.ent.box.com
Initial connection timed out for https://upload.ent.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://upload.ent.box.com due to upload failure.
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(redacted) 
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Checking upload speed to https://fupload-g-sjc.app.box.com
Initial connection timed out for https://fupload-g-sjc.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-sjc.app.box.com due to upload failure.
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Checking upload speed to https://fupload-g-lax.app.box.com
Initial connection timed out for https://fupload-g-lax.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-lax.app.box.com due to upload failure.
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Checking upload speed to https://fupload-g-jfk.app.box.com
Initial connection timed out for https://fupload-g-jfk.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-jfk.app.box.com due to upload failure.
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Checking upload speed to https://fupload-g-iad.app.box.com
Initial connection timed out for https://fupload-g-iad.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-iad.app.box.com due to upload failure.
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Checking upload speed to https://fupload-g-ord.app.box.com
Initial connection timed out for https://fupload-g-ord.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-ord.app.box.com due to upload failure.
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Checking upload speed to https://fupload-tn.app.box.com
Initial connection timed out for https://fupload-tn.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-tn.app.box.com due to upload failure.
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Checking upload speed to https://fupload-ec2euc1.app.box.com
Initial connection timed out for https://fupload-ec2euc1.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-ec2euc1.app.box.com due to upload failure.
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Checking upload speed to https://fupload-ec2euw2.app.box.com
Initial connection timed out for https://fupload-ec2euw2.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-ec2euw2.app.box.com due to upload failure.
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Checking upload speed to https://fupload-ec2apne1.app.box.com
Initial connection timed out for https://fupload-ec2apne1.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-ec2apne1.app.box.com due to upload failure.
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Checking upload speed to https://fupload-ec2apse2.app.box.com
Initial connection timed out for https://fupload-ec2apse2.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-ec2apse2.app.box.com due to upload failure.
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Final User Time: 1660345278