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box drive no longer working with windows explorer search

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esamett

I have used box drive instead of box sync for years. I need to be able to search for and delete multiple *.pdf files from a folder with multiple sub folders. the box app search window is unacceptable for this purpose. 

I noticed that this function was "broken" on my home pc. The box drive link on your website gives link to download  box-x64.exe. I deleted the existing box application from my windows 10 64 pc and installed box-x64.exe. It is acting like box sync with cloud icons on all my files. search from windows explorer is broken. 

 

question: is there a workaround or do I need to find a new cloud service? 

 

thanks.

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  • France

    Hi Esamett, 

    Welcome to the Box Community, I'm happy to help!

    Please be advised that Windows search tools such as Cortana or File Explorer search do not return Box Drive results. This is currently a known limitation and we encourage the use of Box Drive's search tool instead.

    Thanks for reaching out and let us know how else we can he of help!

    Regards,

    -3
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  • esamett

    Sorry. I don’t think this solves problem. I need to search a root directory and subfolders for *.pdf. Then control-A select all then delete all instances . I don’t think your suggestion will do that.

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  • Nichole Robbins

    Are there any plans to remove that limitation and allow box drive results to populate within file explorer? This is a huge limitation for our company as well. Box Drive Search Tool within the web app is so clunky and it's going to take me so much longer to do the copying/cutting and pasting of .pdfs to different folders this way. Which in the long run is more man hours they're going to have to pay me. If this is not currently on the roadmap can it please be included?

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  • Bob Wilkinson

    Please can you tell me if this on the product roadmap to be implemented or if there is a workaround within File Explorer? We are a new customer and if this functionality is not available in a number of months at the latest then we will have to choose another solution.

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  • Gary Mathias

    Repeating Bob Wilkinson's comment.  This is a must-have feature.  My company will leave Box if this is not solved. 

    2
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  • Nick Lekas
    • 編集済み

    I am adding my voice to the call.  This is a huge issue that must be addressed or we'll unfortunately have to look for another service provider.

    1
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  • Peter Stern

    I agree.  As our company just did a recent migration to Box from SharePoint, this is a huge issue when searching for files.  The reason for the switch was primarily cost, so I guess you get what you pay for.

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  • Loann McGee

    This is a massive degradation of cloud services. I can search my OneDrive and Dropbox files through File Explorer or Finder (MAC) with no issue. That Box has not enabled/programmed this functionality is short-sighted, at best. 
    If the online functionality worked like File Explorer/Finder, I could live with that. But even the search function on the website is quite clunky.
    I had such high hopes when we were told we were moving to Box...*hopesdashed

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  • Peg Gronemeyer

    How is it possible that anyone would think it is okay if we cannot search subfolders of box drive through File Explorer?   That's ridiculous.  That is the _whole point_ in good filenames and tags, is to be able to search easily.  Box drive is of no use to me now.

    1
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  • John Ferguson

    Adding my voice to this. Come on Box.com - this is ridiculous. PLEASE can you at the very least let us know why you seem unwilling to allow us to search for our files via the Windows file explorer?!

    1
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  • Daniel Budag Franca

    This limitation definetly brings lots of troubles when handling multiple files using file explorer. This must be addressed <o>

    1
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  • Chadwick T. Clarke

    We just transitioned our files to Box and are now discovering that the search function within the file search is not compatible.  Higher user costs, with less functionality than other vendors. Not a great business model. 

    1
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  • John Ferguson
    • 編集済み

    Reading back through this thread...the original poster from Box says this is a 'known limitation' - which is disingenuous language for 'we made it this way deliberately' - Box.com could you please revisit this, because the Box search tool is terrible. I notice too that nobody from Box has bothered to come on here and address all our legitimate comments about the situation. Awful customer service.

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