I want to activate a disabled account.

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浮田　剛

• 2022年08月17日 00:57

I want to activate a disabled account.
I want to activate an account that has been disabled by the administrator, but the administrator's account has also been disabled and cannot be operated from the administrator.
How can I activate it?

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  AJ

  • 2022年08月17日 19:35

  Hi 浮田　剛 ,

  Welcome to the Box Community! I'm happy to help.

   

  It looks like you are using an email from a personal Box account. I suggest that you request again using the email associated with the administrator you are pertaining to so we can investigate closely investigate further. 

   

  Best,

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  浮田　剛

  • 2022年08月18日 07:03

  Also, the administrator's account is disabled and cannot be operated even if requested.
  Can't you operate it on the support side?

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  浮田　剛

  • 2022年08月18日 07:06

  This question is not about the account you are currently asking about in the support forum, but about an account that has been deactivated and can no longer even log in.

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